Google Meet video call from a computer with automatic Italian–English translation.
For translation, join from a computer
In 30 seconds
To open an account or ask for a mortgage in Italy you will usually need a codice fiscale and proof of identity, income and the source of funds. If a bank charges what it should not or refuses to correct an error, you can complain to the bank and then to the Banking and Financial Ombudsman (ABF), which you can file yourself or through a representative.
Banks in Italy ask foreign customers for more documents than many Americans expect. Mortgage terms for non-residents are often tighter. And when something goes wrong, from unexplained fees to a wrongly closed account, people do not know where to turn. This guide gives the basics.
Legal references
Opening an account
- Bring ID, the codice fiscale and proof of address.
- Be ready to explain the purpose of the account and the source of funds: banks apply anti-money-laundering checks.
- Keep records of the transfers you make, especially for a property purchase: the deed will state how the price was paid.
Getting a mortgage as a non-resident
Banks assess income, employment, assets and often the location of the property. Terms for non-residents can be more restrictive, with a smaller share financed. Do not sign a preliminary contract that assumes a mortgage without a condition that protects your deposit if the loan is refused: see our guide to the preliminary contract.
Typical case
A problem that happens often. Typical case described in general terms: names, places and details do not refer to real people or cases.
A couple from Colorado signs a preliminary contract and pays a deposit, trusting the bank will lend. The bank refuses, and the contract has no clause tied to the loan. The seller keeps the deposit. A clause tied to financing, negotiated before signing, would have protected them.
Facing a similar situation? You can send your documents to the firm for an assessment, from anywhere in the world.
Book a consultationWhen the bank is wrong
Start with a written complaint to the bank and keep proof. If the answer is missing or unsatisfactory, you can file a complaint with the Banking and Financial Ombudsman. The ABF says that you may file personally and that a power of attorney can be drafted using its templates if you want a representative, and that complaints are filed mainly through its web portal. Sources: ABF: how to file a complaint and Banca d’Italia. Conditions and time limits apply: check them on those pages.
Serious disputes
Disputes about loans, interest, derivatives or unlawful clauses may need a lawyer and, in the end, a court. Bank disputes are among the areas in which the firm works. Every case must be assessed on the contracts and statements: no outcome can be promised.
Frequently asked questions
Do I need a codice fiscale to open an account?
Banks normally require it. Ask the bank and the Italian authorities how to get one.
Can I complain to the ombudsman from the US?
The ABF accepts complaints mainly through its web portal; check its conditions on the official page.
Can the Embassy help with a bank dispute?
No. Embassies do not handle commercial disputes; they list lawyers.
Does the firm advise on US banking or tax rules?
No. We handle Italian law.
Related guides
Learn more: Legal guides from Studio Legale Fiorentino.
Questions about property or an inheritance in Italy?
Every situation must be assessed on the documents of the specific case. You can consult the firm from anywhere in the world: by video call, phone, WhatsApp or email. If you speak English, we can switch on automatic Italian–English voice translation in a Google Meet video call: please join from a computer. Appointments in person in Naples (Piazza Giovanni Bovio 22 and Via Monte di Dio 14), Rome and Bari.
Official sources
- Banking and Financial Ombudsman (ABF): how to file a complaint
- Banca d’Italia: appeal to the Banking and Financial Ombudsman
- U.S. Embassy & Consulates in Italy: legal assistance
- U.S. Embassy & Consulates in Italy: American Citizen Services
- U.S. Embassy & Consulates in Italy: contact
- U.S. Department of State: Italy country information
- Italian Ministry of Foreign Affairs: consular services and visas
Information updated on October 10, 2026. This is general information, not legal advice. The firm does not advise on United States law or taxes.
Do you have a similar issue?
Every situation depends on the documents of the specific case. You can contact the firm from anywhere, remotely.